Refund policy

Return & Exchange Policy

Exchanges Only
We do not accept returns or offer refunds. We accept exchanges only.

Timeframe

  • The buyer must contact us within 7 days of delivery to request an exchange.

  • The item must be postmarked and shipped back within 7 days of delivery.

Conditions of Return

To be eligible for an exchange, items must be:

  • Unworn, unused, and in original condition (no scratches, odors, makeup, perfume, or wear marks).

  • Returned with all original packaging, inserts, tags, and gifts-with-purchase (if any).

If an item is not returned in original condition, the buyer is responsible for any loss in value (as agreed upon with the seller) and that amount may be deducted from the exchange value.

Who Pays for Shipping

  • The buyer is responsible for return shipping costs and ensuring the package is safely delivered back to us.

  • We strongly recommend a trackable, insured shipping service; we can’t be responsible for packages lost or damaged in transit back to us.

How to Request an Exchange

  1. Email us within 7 days of delivery with your order number, the item you’re exchanging, and what you’d like instead (size/color/new item).

  2. We’ll confirm exchange availability and provide return instructions.

  3. Ship the item within 7 days of delivery, using a trackable service and pack it securely in the original packaging.

  4. Once received and inspected, we’ll process the exchange. If there’s a price difference, we’ll invoice or credit accordingly.

Non-Exchangeable Items

  • Custom or personalized items

  • Final sale or discounted items (if marked as such)

  • Items showing signs of wear, damage, alteration, or missing original packaging

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos so we can make it right.

International Orders (if applicable)


EU/EEA: You have a 14-day right of withdrawal from the day you (or a person you designate) receive the item. You must notify us within 14 days that you’re withdrawing from the purchase, and then send the item back within 14 days after that notice.

Duties, taxes, and import fees are non-refundable. The buyer is responsible for any return customs documentation.

If an item isn’t returned in original condition, the buyer is responsible for any loss in value (as agreed with the seller) and that amount may be deducted from the exchange value or refund (EU/EEA).

Buyer is responsible for return shipping costs and safe delivery back to us (trackable, insured service strongly recommended).

 

EU/EEA: If you exercise your 14-day right of withdrawal, we will refund the original standard outbound shipping cost (if charged) together with the item price. You remain responsible for return shipping, unless the item is faulty or we sent the wrong item.